‘We are very focussed on the muffins’: product trumps employment matters in franchises

Centre for Work Organisation and Wellbeing
A 2012 report from The Franchise Council of Australia highlights around 700 000 people to be employed by franchises nationally. Interestingly though, only one third of franchisors employed human resources (HR) or industrial relations (IR) professionals, or provided access to such advice for franchisees; nor did they conduct internal audits into how franchisees executed employment […]