Business student has ‘best customer service training imaginable’

Business student Adam Chappell completed the 12-month Disney College Program in Florida.
Business student Adam Chappell completed the 12-month Disney College Program in Florida.

Being able to say he has worked for one of the world’s biggest companies is one of the direct benefits of double degree student Adam Chappell’s year in Florida. Adam’s 12-month participation in the Disney College Program now holds pride of place on his resume.

“There’s definitely a reason why it’s known as the happiest place on earth,” Adam (21) says. “Doing the program is sort of like an escape from school and work, and even reality in general.

“You’re in an environment where you’re constantly creating happiness for other people and it really puts a smile on your face, especially because all the friends you make during the program are in exactly the same boat.”

For the first six months of the Disney College Program Adam worked as a lifeguard at Typhoon Lagoon, one of Disney’s two water parks. He spent the next six months working in hospitality at one ofDisney’s many resorts.

Valuable life experience

“Being able to work and live in such a fun and diverse environment with people from all over the world was unforgettable,” says Adam who is studying a Bachelor of Commerce and Bachelor of International Business.

“Disneylifeguards receive very intense training, but the job itself is quite relaxed. On most days, you’d be guarding the wave pool or working on one of the water slides, while hanging out in the sun. You’re working with such a highly trained and supportive team.”

His second placement in a fast-paced restaurant had Adam preparing menus, serving food, waiting on tables, working on cash registers and stocking the kitchen.

“No matter what you are doing atDisney, the focus is always on customer service and guest interaction. The program definitely gives you the best customer service training imaginable. You learn to deal with people from all walks of life, both the good and the bad, and you gain valuable life experience from it.”

The opportunity is available to students through the Disney J1 Australia and New Zealand Cultural Exchange Program which involves internships atWalt Disney World® Resort, near Orlando, Florida. Participants gain work experience with the world-renowned entertainment company, learn skills from Disney leaders, meet people from around the world and take part in a life-changing experience.